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This incident marked the start of an ongoing crisis at Boeing, with Lund under intense scrutiny from regulators and Congress as she worked to address the lapses and implement a recovery plan for the company’s quality management systems.
In an internal message to employees, Boeing Commercial Airplanes CEO Stephanie Pope praised Lund for her leadership during this challenging period, noting her “remarkable contributions to Boeing.” Lund, in her farewell message, reflected on her long career with the company, expressing that Boeing had been an integral part of her life.
Ackerman has worked closely with Lund on the safety and quality initiatives that have been approved by the FAA.
Looking for quick answers on assembly and manufacturing topics? The company faces increased pressure from regulators, customers, and investors to not only fix its internal quality issues but also to implement lasting cultural changes that prioritize safety and transparency above all else.
Under Lund's leadership, Boeing has been working to regain the trust of the Federal Aviation Administration (FAA) and the public, especially after the FAA decided to cap 737 MAX production rates due to quality concerns. Despite these efforts, criticisms have persisted, with an FAA audit uncovering 97 instances of noncompliance in Boeing's manufacturing process, parts handling, and product control, illustrating the magnitude of Lund's challenge.
Her retirement comes at a pivotal moment when Boeing is attempting to ramp up production again following disruptions caused by a workers' strike earlier in the year.
This incident raised serious concerns about Boeing’s internal communication practices and its commitment to transparency during sensitive investigations.
The strained relationship between Boeing and the FAA was further complicated by the company’s 53-day strike, which delayed production and added more uncertainty to the MAX program.
Yet, her tenure has been marred by challenges, the most significant being the National Transportation Safety Board (NTSB) investigation that followed the Alaska Airlines incident.
A Career Defined by Challenges and Controversies
Despite her passion for Boeing, Lund’s tenure was not without controversy.
“I am proud of what we’ve achieved together at Boeing, but I know there is more to be done to make this company the safest and most efficient in the world.”
As Lund steps away, Boeing must continue its efforts to rebuild its safety reputation. Her leadership came at a time of immense scrutiny, especially after the Alaska Airlines incident.
She also oversaw the commercial airplane supply chain.
In June, the National Transportation Safety Board (NTSB) reported that Boeing had violated investigation protocols by sharing non-public information with the media and speculating on incident causes. In recent months, Boeing has attempted to move forward with design changes to address safety concerns, but many in the industry are watching closely to see whether the company can truly overhaul its processes to prevent future incidents.
Leadership and Legacy: What’s Next for Boeing?
Lund’s retirement comes at a pivotal time for Boeing.
But the road to recovery is long, and Boeing’s reputation, once a symbol of aerospace excellence, has been shaken to its core. “I’ve had the privilege of leading some incredible teams and working alongside brilliant people,” Lund said in a statement following the announcement of her retirement. The transition will be crucial as Boeing strives to uphold its commitment to safety, quality, and integrity amidst ongoing regulatory and market pressures.
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Elizabeth Lund, longtime Boeing exec and head of jetliner quality, to retire
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Boeing Commercial Airplanes’ senior vice president of quality, Elizabeth Lund, will retire next month after a 33-year career at the aerospace giant that is concluding under the cloud of Alaska Airlines flight 1282, according to an internal memo reviewed by The Air Current.
Related: NTSB sanctions Boeing for sharing unauthorized Alaska 1282 information during media briefing
In a message sent this morning to BCA employees, division CEO Stephanie Pope said that Lund — who previously served as senior VP and general manager of airplane programs — already had plans to retire this year before she was asked in February to take over BCA quality.
In late 2021, she was appointed senior vice president and general manager of all airplane programs.
After the Alaska Airlines incident, the Federal Aviation Administration (FAA) gave Boeing 90 days to address its quality control issues, and Lund was tapped to lead the company’s quality organization. As the company continues its effort to regain confidence in its flagship 737 MAX program, many are left wondering whether a leadership change could signal a fresh approach to safety and quality.
In an August NTSB hearing, Lund mentioned that Boeing was working on design changes aimed at preventing future incidents, with plans to implement retrofits across its 737 MAX fleet by the end of the year.
Boeing’s Senior VP of Quality to Retire
WASHINGTON—Elizabeth Lund, Boeing’s senior vice president of quality for Commercial Airplanes, will retire next month after more than 33 years with the company, Boeing announced today. This crisis reignited questions about Boeing’s safety practices and the company’s ability to regain public trust after years of controversies related to the 737 MAX’s troubled development and its subsequent grounding in 2019.
In a message to the Boeing team following the announcement of her retirement, Lund expressed a deep personal connection to the company and its people.
“Boeing has been a part of my life for more than 30 years,” she wrote.