Herb kelleher employees first policy

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401). Because these employees are treated well, and have job satisfaction, they in turn take care of the customers. Do we have to produce a law to get past the “glass ceiling”?

Northouse explains that prejudice is what feeds the leadership gap between genders (Northouse, 2021, pg. They both helped people grow and succeed within the company. Southwest Airlines’ annual tradition: It’s sharing $544 million in profits with employees.

Basically, women and women of color reach leadership roles, are actually being scapegoated for the failures of the company. By putting their employees first, they have empowered them to take that same mentality to the customer. What is Servant Leadership? Our own history in our own society has incased women as second-class citizens and the disparities become worse for women of color.

Thousand Oaks, CA: Sage Publications.

O’Donnell, P. (2019, August 23). They are headquartered in Dallas, TX and operate mostly in the US.   Today they operate 752 aircraft, serve 101 destinations, and employ more than 60,000 people (Southwest 2010). Furthermore, he truly believes that taking care of employees is a company’s top priority (Modern 2017).

Under his leadership, Southwest Airlines became a place where employees loved coming to work, and that enthusiasm was contagious.

Kelleher's leadership style wasn't just about being a great boss; it was about being a visionary who saw the potential in everyone. Barriers & Bias: the Status of Women in Leadership – AAUW : Empowering Women since 1881.

Kelleher’s culture code started with “an audacious commitment” to put employees first, customers second, and shareholders third.

As a storyteller, Kelleher understood that culture is not something that a committee brainstorms once and moves on. The answer is simple, she was developed into a leader by Herb Kelleher.

He smoked cigars, wore cowboy boots, and even dressed up as Elvis for company events. “Stories like that make me proud to work for this company,” the pilot told me.

 A paycheck is usually enough to get most people to work on time, but only an inspiring purpose will encourage people to go the extra mile. But beneath the fun and quirky exterior was a brilliant strategist who transformed the airline industry with his unconventional leadership style.

Kelleher's mantra was simple: put people first.

He is a lawyer by trade, so he always has had a passion for helping others (Modern SL Website 2017). Northouse defines servant leaders as those “who place the good of followers over their own self-interests and emphasize follower development.